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9 reasons why hotels and restaurants should monitor social media and customer...
Respond to bad customer reviews quickly According to a survey by Convergys Corp., a negative review posted on Twitter or on other social media site can lose a restaurant or hotel up to 30 customers....
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New restaurant urges you to eat and tweet
Some restaurants are finding original ways to leverage Twitter and other social media. This one is particularly interesting: New restaurant urges you to eat and tweet
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Restaurant Social Media Success Club
It’s quite motivating to see how social media is a game changer for the restaurant and food industry. Here are some recent success stories: Denver, Colo.-based chain Chipotle with 1000+ locations...
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Bars and Restaurants Integrating Social Media
Interesting article from Janice Lucarelli, Director of Marketing and Corporate Communications for GuestEngine. Excerpt: Listen.The crowd is talking. Start with the basics. Facebook, Twitter, blogs,...
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InfoGlutton Community Building General Guidelines
We attended the Ottawa Community Manager Meetup earlier this week. Discussions were quite inspiring and it is a good time to update the general guidelines that we share with our clients. Here it is, in...
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The Golden Rules of Reputation Management
We’ve been monitoring online comments and reviews for hundred of restaurants and hotels for more than one year now. That’s hundred of thousands of user reviews. Beyond raw numbers, we have been working...
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Gordon Ramsay que désirez-vous?
According to CBC News, “Gordon Ramsay is setting up shop in Canada, where he will take over a longstanding institution in Montreal, the Rôtisserie Laurier BBQ.”. This news spurs controversy in Quebec...
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Damage Control by InfoGlutton
There are five types of damaging user comments found on restaurant directories: Obscene comments (sex related terms, profanity or harassment) Defamatory comments (racism, personal defamation) Repeated...
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Newsletter – December 2010
InfoGlutton Newsletter – December 2010 First edition of our newsletter InfoGlutton is pleased to present the first edition of its electronic newsletter about the use of social networks and online...
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Looking for Exclusive Restaurant News ?
Go get it! At least, that’s what a group of influential Twitter users has done by repetitively asking celebrity chef Gordon Ramsay to announce the re-opening date for Laurier BBQ. @chrisberthe,...
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